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Foundation Strategies: Infrastructure

Investments in Campus Infrastructure

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Introduction

In order to adequately support the learning, engagement, and discovery missions of the university, there must be adequate infrastructure in facilities and administrative operations. With the approval of the restructuring act, the university will gain greater authority over many of its administrative processes, which will allow for more effective management of the university as a whole, as well as over the areas of facilities, information technology, and business services. As the university continues to grow at a rapid pace, several key choices must be addressed to ensure the most effective management of the university’s infrastructure and physical environment. The objectives in this section are consistent with the Campus Master Plan and are intended to enable the university to respond to requirements necessary to become a top research university.

 Space and Land Resources

Goal I. Effectively manage the university’s space and land resources for learning, living, and work.

With the substantial amount of research growth, existing facilities are either at capacity or outdated and in need of renovation to meet basic academic and research space needs. More and better quality classrooms are needed to enhance undergraduate education. Structurally, many of the older buildings do not support the economical installation of leading advancements that are essential for safe and operable laboratories. The university has become more dependent upon the Virginia Tech Corporate Research Center (CRC) to provide overflow research space. A comprehensive space management system is needed to merge all current systems related to infrastructure and to track both on- and off-campus space. This system will allow the university to better manage space and land as the campus grows, as well as provide a mechanism to ensure that the maximum amount of indirect costs can be recovered on sponsored projects. In conjunction with the development of the Campus Master Plan, the university needs to work to maintain the pedestrian nature of campus and to continue to implement safety measures. Parking structures will need to be constructed in the near future. With the expansion of campus and the relocation of some programs to the CRC, the need for adequate transportation is heightened.

Strategies:

  • Create flexible, high quality accessible spaces for learning, living, and working that address the changing needs of the university.
  • Identify a formal system to provide administrators with the necessary tools to effectively manage university facilities and space.
  • Build on the opportunities offered through university-related corporations, strategic collaborations, and partnerships in the growth of state-of-the-art research facilities that are a “bridge” between industry and the academic environment.
  • Continue to upgrade the physical environment to ensure that ADA accommodations and OSHA regulations are addressed.
  • Integrate the scholarship domains by developing campus facilities in a manner that fosters collaboration along the lines of “quadrants” for our community of scholars and researchers.
  • Identify and implement transportation and parking solutions that maintain the pedestrian nature of the campus while providing adequate access to integral sites adjacent to campus and perimeter campus routes to reduce inner campus congestion.
  • Renovate residential and student spaces to provide students with facilities that are conducive to quality learning and social interaction.

 Health, Safety, and Security

Goal II. Enhance health, safety, and security operations to support the university’s discovery, learning, and engagement endeavors.

With the university’s emerging participation in the biological and medical fields comes the need for higher security. Currently, the university has stand-alone security systems that are hard to manage centrally. A comprehensive security system for all areas that addresses varying levels of security is necessary. A committee was established in fall 2005, and work is under way to develop a university-wide Emergency Preparedness Plan outlining the university’s procedures for managing major emergencies that may threaten the health, safety, and security of the campus community or disrupt its programs and activities. A budgeting plan to address the priorities and strategies outlined in the university’s Hazard Mitigation Plan must also to be developed. Further, as the university constructs additional buildings and conducts significant renovations of existing structures, security and safety measures need to be incorporated into each aspect of the infrastructure.

Strategies:

  • Develop programs, policies, and procedures that allow for the successful management of major emergencies that may threaten the health, safety, and security of the campus community and of the continuity of operations.
  • Construct facilities and processes to more safely contain and manage hazardous waste materials.
  • Increase the number of security personnel based on levels appropriate for the size of the campus and population served.

 Information Technology

Goal III. Promote robust and integrated information technology strategies that advance Virginia Tech’s excellence.

The university’s emphasis on greater levels of research has generated several information technology initiatives: maintaining a secure environment is essential for a healthy and productive university network; allowing faculty to be exposed to and to incorporate new forms of technology into instruction has a direct relationship on the effectiveness and efficiency of learning; upgrades to the university communications infrastructure, both on campus and regionally, will provide the computing power needed to support learning, discovery, and engagement; enhancements to data access and distributing data files are important elements of increased efficiency, relieving faculty and staff from tedious and time-consuming processes; and advancements in high-performance computing will support faculty discovery. The university has been a leader in the information technology arena, and with investments in the following objectives, the university will be poised to continue to remain on the cutting edge.

Strategies:

  • Provide information technologies combining new modes of computing and communication to enhance the educational experience of students on-site and on-line.
  • Increase data storage, application platforms, and messaging services that advance instructional and research-related computing and communication, as well as enhance the programmatic content of the student learning experience.
  • Organize an aggressive program to acquire and leverage infrastructure assets and industry partnerships to create and exploit technological advancements that provide the university community with competitive advantages throughout the commonwealth, the nation, and the world (e.g., National LambdaRail).
  • Implement and maintain information systems that are secure and protect the confidentiality of university data while also ensuring full replication of all mission-critical information, utilizing resources both on and beyond the Blacksburg campus.
  • Implement information technologies that enhance the educational experience of students, including the development of a technologically advanced library system and interactive learning centers, employing the latest technologies.

 Operational Efficiencies and Customer Service

Goal IV. Advance and implement initiatives to improve operational efficiencies and enhance customer service.

The restructuring act will provide the university with greater authority over financial and administrative operations. Competing resources require that administrative operations continue to look creatively at developing new strategies for gained efficiencies. Further, as technological advancements are enhanced, processes should be streamlined. Attention to all customers, whether they are students, campus visitors, faculty, or staff, is a priority, and improved customer service should be incorporated into enhancements as they are made.

Strategies:

  • Streamline administrative processes and policies with the goal of removing unnecessary barriers to campus operations.
  • Decentralize routine processes to improve efficiency while ensuring appropriate accountability through post audit measurement and evaluation.
  • Invest in process redesign to streamline internal approvals, eliminate current paper-based processes, and create administrative efficiencies.
  • Develop and implement best practices for strong internal controls and improved workflow management.
  • Promote and reward innovative administrative processes that initiate and take action on suggestions and proposals for enhancing quality, improving cost effectiveness, streamlining operations, and/or improving customer service.

 Performance Metrics

Performance Metrics per the Higher Education Restructuring Act

  • Number of days on average for the institution to process change orders locally.
  • Number of days saved by board of visitors approval of NGF projects compared to state approval.
  • Average number of days for the institution to approve a lease.
  • Major information technology projects completed on time and within budget at a rate that matches industry standards.
  • Percentage of all courses that utilize technically up-to-date course management systems.
  • Evidence of collaboration among institutions, such as the Higher Education Virginia Alliance for Security Computing and Networking (VA SCAN), of leveraging of collective expertise to save money and help strengthen security programs.
  • Results of external and internal audits indicating compliance with policies for the procurement of information technology goods and services, including professional services, that are consistent with the requirements of § 23.38.110 of the Restructured Higher Education Financial and Administrative Operations Act and that include provisions addressing cooperative arrangements for such procurement as described in § 23.38.110.
  • Status relative to goals established in the plan submitted to the state under current law for small, woman-owned, and minority-owned procurement.
  • Dollar volume of purchases handled through electronic procurement.
  • Volume of cooperative procurements.
  • Vendor protests with a legal basis for the protest.